Privacy Policy
Last updated December 30, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Dialtu LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Introduction
This Privacy Notice for Dialtu LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at http://www.dialtu.com or any website of ours that links to this Privacy Notice
Use Dialtu Business Hub, an online platform where business owners can create and manage AI solutions for Voice and Text.
Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@dialtu.com.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
• Names
• Phone numbers
• Email addresses
• Physical addresses
• Usernames and passwords
• Contact preferences and billing addresses
• Debit/credit card numbers
• EIN
• Opt-in records and timestamps for communication channels (SMS, email, etc.)
Sensitive Information. We do not process sensitive information (e.g., race, religion, sexual orientation).
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- We use collected data for:
- • To facilitate account creation and authentication and otherwise manage user accounts.
- • To deliver and facilitate delivery of services to the user, including processing transactions and payments.
- • To respond to user inquiries/offer support.
- • To send administrative information to you (e.g., changes to terms, policies, appointment details).
- • To maintain records of your communication preferences and consent.
- • To protect our Services (security, fraud monitoring, and prevention).
- • To evaluate and improve our Services, products, marketing, and your experience.
- • To comply with our legal obligations.
4. SMS MESSAGING & COMPLIANCE
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions
• You can cancel SMS notifications at any time by replying "STOP".
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed within 24 hours.
Message Frequency & Content
• Message frequency varies based on your interactions with our business.
• Messages will be directly related to the services you have requested.
• We do not send promotional content without specific consent.
Help & Support
• Reply "HELP" for assistance or contact us at info@dialtu.com.
• Customer support is available during regular business hours.
Carrier Information
• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: Yes, we offer products, features, or tools powered by artificial intelligence.
Use of AI Technologies
We provide the AI Products through third-party service providers ("AI Service Providers"), including Anthropic, ElevenLabs, and Google Cloud AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for AI applications, bots, automation, deployment, insights, and search.
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice. No purpose in this notice will require us keeping your personal information for longer than twenty-four (24) months past the termination of the user's account.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We implement and maintain reasonable security measures, including:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
However, no electronic transmission over the internet can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@dialtu.com.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
Withdrawing your consent
You have the right to withdraw your consent at any time by contacting us.
Opting out of marketing
You can unsubscribe from our marketing communications at any time by replying "STOP" or "UNSUBSCRIBE" to the SMS messages, or by clicking "unsubscribe" in our emails.
Account Information
You may review, change, or terminate your account by contacting us.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific rights.
Your Rights
These rights generally include:
• Right to know whether we are processing your personal data
• Right to access and correct your personal data
• Right to request deletion
• Right to obtain a copy of your data
• Right to non-discrimination
California Residents
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request (https://app.termly.io/dsar/6f157bfb-a404-4ad4-9767-e775ee6675cc), by emailing us at info@dialtu.com, or by referring to the contact details at the bottom of this document.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us at:
Dialtu LLC
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
Email: info@dialtu.com
Phone: +19294292857
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). We will receive certain profile information about you from your social media provider (often including your name, email address, friends list, and profile picture). We recommend that you review their privacy notice to understand how they collect, use, and share your personal information.